Vivaro Casino Privacy Policy
Effective date: January 1, 2026. This document outlines the data practices of Vivaro and your rights as a user. By accessing our platform, you acknowledge the collection and processing activities described below.
Information We Collect
Vivaro collects several categories of personal data when you create an account or use our services. Registration requires your full name, date of birth, email address, residential address, and phone number. We collect this information to verify your identity and comply with legal obligations under gaming regulations.
During the registration process, you provide payment information including credit card details, e-wallet accounts, or bank account numbers. This financial data is processed to handle deposits and withdrawals. We also collect government-issued identification documents such as passports or driver's licenses to complete Know Your Customer (KYC) verification procedures.
Technical data is automatically gathered when you access the platform. This includes IP addresses, browser type, device information, operating system, login timestamps, and gameplay activity. Cookies and similar tracking technologies record your interactions with the site, including pages visited and features used. Transaction history, including bet amounts, game selections, and win/loss records, is stored for account management and regulatory compliance.
Communication records are maintained when you contact customer support via email, live chat, or phone. These records include the content of your messages and any attachments you provide.
How We Use Your Information
Personal data collected by Vivaro serves specific operational and legal purposes. Account verification uses your identification documents and personal details to confirm your age, identity, and location. This process prevents underage gambling and fraudulent account creation.
Payment processing requires financial information to execute deposits, withdrawals, and refunds. Transaction data is analyzed to detect suspicious activity and prevent money laundering. Your contact information enables communication regarding account status, transaction confirmations, and responses to support inquiries.
Technical data improves platform functionality and security. IP addresses and device information help identify unauthorized access attempts and protect against cyber threats. Gameplay data is analyzed to detect unusual betting patterns that may indicate problem gambling or terms of service violations.
Regulatory compliance requires retention of certain records for periods specified by licensing authorities. Gaming commissions may audit player data to verify fair play and responsible gambling practices. Marketing communications are sent to users who have opted in to receive promotional materials. You can modify these preferences through your account settings after logging in.
Data Sharing and Third Parties
Vivaro shares personal data with third-party service providers who perform functions on our behalf. Payment processors handle financial transactions and require access to your payment information. Identity verification services receive documents submitted during KYC procedures to authenticate your credentials.
Game developers and software providers may receive technical data to deliver gaming content and track performance metrics. Cloud storage providers host data on servers located in jurisdictions with adequate data protection standards. Customer support platforms process communication records to manage inquiries.
Regulatory authorities receive data when required by law. Gaming licenses mandate disclosure of player information to licensing bodies upon request. Law enforcement agencies may obtain data through valid legal processes such as court orders or subpoenas. We do not sell personal data to advertisers or unrelated third parties.
Your Rights and Choices
Users have specific rights regarding their personal data under privacy regulations including GDPR. You may request access to all personal data we hold about you by submitting a written request to our data protection team. This access request will be fulfilled within 30 days of verification.
The right to rectification allows you to correct inaccurate or incomplete information in your account. Data portability requests enable you to receive your personal data in a structured, machine-readable format for transfer to another service. You may request deletion of your account and associated data, subject to legal retention requirements that mandate storage of certain records for regulatory periods.
Marketing opt-out options are available through account settings or by using unsubscribe links in promotional emails. Cookie preferences can be managed through browser settings, though disabling certain cookies may limit platform functionality. To exercise any of these rights, contact the data protection officer using the methods listed below.
Contact Us
For privacy-related questions or to exercise your data rights, contact the Vivaro data protection team at [email protected]. Written requests can be submitted through the contact form on our main page. Include your full name, registered email address, and specific details of your request.
Responses to data access and deletion requests are provided within 30 days of identity verification. For urgent security concerns regarding unauthorized account access, contact support immediately through live chat or email at [email protected].